Support Center

Get in touch with the Sky-Watcher USA support team or download software and manuals for your product.

Technical/Customer Support

If you have questions about your Sky-Watcher USA product please contact our Technical/Customer Support Department.

Phone: 855-327-1587 extension: 306

Local Phone: 310-803-5953 extension: 306

support@skywatcherusa.com

Sky-Watcher USA Warranty Information

For Sky-Watcher USA warranty information please CLICK HERE.

Firmware & Software Updates

Date File Info & Download File Size
February 8, 2021

Windows Driver: Windows Driver: Prolific USB-to-Serial Driver (December 2020 and newer)

NOTE: For EQ6-R, AZEQ6, EQ8-R and Rh models December 2020 and newer.

Download
10.5 MB
February 8, 2021

Windows Driver: Prolific USB-to-Serial Device Driver (November 2020 and older)

NOTE: For EQ6-R, AZEQ6, EQ8-R and Rh models November 2020 and older.

Download
2.28 MB
October 1, 2020 Star Adventurer 2i V 03.11 firmware 80 KB
July 16, 2019 Star Adventurer Advanced Control 10.2 KB
July 5, 2019 Star Adventurer Mini (SAM) Firmware Ver. 3.10 33.6 KB
July 5, 2019 Motor Control Loader Ver. 1.71 1.03 MB
December 5, 2016 SynScan Hand Controller Firmware Ver. 4.39.03 648 KB
December 5, 2016 SynScan Hand Controller Firmware Ver. 3.39.03 411 KB
September 1, 2015 SynScan Firmware Loader 850 KB
September 1, 2015 AllView Hand Controller Firmware Ver. 4.0 590 KB